Third-Party Delivery Review Aggregator
A done-for-you restaurant automation built for the Operations Manager, connecting Slack, Airtable, and Google Sheets so the work below happens on its own.
What this automation does, step by step
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews from all three platforms into a single dashboard updated continuously throughout the day.
Any review below four stars triggers an immediate Slack alert to the operations manager with the guest's comment and order details, so a same-day response, a refund, an apology, or a corrected reorder, can go out before the guest's frustration hardens into a permanent bad impression.
Ratings across all three delivery platforms are tracked week over week in one place instead of three separate apps nobody has time to check, and negative trends tied to a specific item or daypart get caught within days instead of months.
- Zapier or Make.com
- DoorDash, UberEats, and Grubhub merchant portals
- Slack (alerts)
- Google Sheets or Airtable (aggregated dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, this falls entirely on an operations manager, who has to track every step by hand across emails, spreadsheets, and sticky notes.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response…
Post-Visit Review Funnel & Feedback Router
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Post-Visit Review Timing & Routing System
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…
Table-Side Feedback Kiosk Real-Time Alert
A low rating entered on a table-side feedback kiosk automatically alerts the floor manager in real time, giving them a genuine chance to walk over…