Post-Visit Review Timing & Routing System
A done-for-you restaurant automation built for the Guest Experience Lead, connecting Twilio, Jotform, and Mailchimp so the work below happens on its own.
What this automation does, step by step
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still fresh in a guest's mind rather than buried under a day's worth of errands.
The message first asks a single one-tap satisfaction question; guests who respond positively are routed straight to a Google review link, while anyone who signals a problem is routed instead to a private feedback form that alerts the guest experience lead directly.
The result is a steady stream of public five-star reviews and a private channel for catching problems before they ever become a public complaint.
- Zapier or Make.com
- Twilio and Mailchimp (SMS and email)
- Jotform (private feedback form)
- Google Business Profile API
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a guest experience lead remembering to check in, update records, and follow up, with no safety net if something slips. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response…
Post-Visit Review Funnel & Feedback Router
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Third-Party Delivery Review Aggregator
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…
Table-Side Feedback Kiosk Real-Time Alert
A low rating entered on a table-side feedback kiosk automatically alerts the floor manager in real time, giving them a genuine chance to walk over…