Online Review Response & Reputation Management System
A done-for-you restaurant automation built for the Restaurant Owner, connecting Slack so the work below happens on its own.
What this automation does, step by step
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response for the owner to approve and post, with negative reviews routed immediately to a priority inbox rather than sitting unnoticed for days.
Over time, the system tracks rating trends and identifies the most common complaint themes so the owner can address root causes rather than just managing one bad review at a time.
- Zapier or Make.com
- Google Business Profile API
- Yelp Fusion API (monitoring)
- OpenAI API (draft responses)
- Slack or email (negative review alerts)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without a system in place, a restaurant owner has to manually chase down updates, send reminders one by one, and hope nothing falls through the cracks. It's the kind of work that quietly eats hours every week.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Post-Visit Review Funnel & Feedback Router
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Third-Party Delivery Review Aggregator
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews…
Post-Visit Review Timing & Routing System
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…
Table-Side Feedback Kiosk Real-Time Alert
A low rating entered on a table-side feedback kiosk automatically alerts the floor manager in real time, giving them a genuine chance to walk over…