Post-Visit Review Funnel & Feedback Router
A done-for-you restaurant automation built for the General Manager, connecting Twilio, Jotform, and Mailchimp so the work below happens on its own.
What this automation does, step by step
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Guests who respond positively are automatically routed to a direct link to leave a Google or Yelp review, while guests who indicate anything less than great are routed instead to a private feedback form that lands directly in the general manager's inbox rather than a public review page.
The manager can respond to a dissatisfied guest the same day, often before they've even thought about posting anywhere, and the restaurant's public rating climbs because only the genuinely happy visits get funneled toward public platforms.
- POS system (e.g., Toast or Square)
- Zapier or Make.com
- Twilio or Mailchimp (outreach)
- Google Business Profile and Yelp Fusion API (review links)
- Jotform (private feedback form)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a general manager, who has to juggle phone calls, emails, and spreadsheets just to keep things moving. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response…
Third-Party Delivery Review Aggregator
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews…
Post-Visit Review Timing & Routing System
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…
Table-Side Feedback Kiosk Real-Time Alert
A low rating entered on a table-side feedback kiosk automatically alerts the floor manager in real time, giving them a genuine chance to walk over…