Table-Side Feedback Kiosk Real-Time Alert
A done-for-you restaurant automation built for the Floor Manager, connecting Slack so the work below happens on its own.
What this automation does, step by step
A low rating entered on a table-side feedback kiosk automatically alerts the floor manager in real time, giving them a genuine chance to walk over and address the issue while the guest is still at the table instead of only finding out about a bad experience after they've already left and posted about it online.
Catching dissatisfaction in the moment, while there's still a chance to fix it with a complimentary dessert or a sincere apology, routinely turns what would have been a one-star public review into a guest who leaves feeling actually heard.
- Table-side kiosk (e.g., Ziosk or Presto)
- Zapier or Make.com
- Slack (manager notifications)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without a system in place, a floor manager has to manually chase down updates, send reminders one by one, and hope nothing falls through the cracks. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response…
Post-Visit Review Funnel & Feedback Router
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Third-Party Delivery Review Aggregator
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews…
Post-Visit Review Timing & Routing System
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…