New Review Response Speed Alert
A done-for-you restaurant automation built for the Reputation Specialist, connecting Slack so the work below happens on its own.
What this automation does, step by step
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's star rating and full text, and anything under four stars is flagged as urgent so a thoughtful response can go out the same day instead of a review sitting unanswered for a week while a manager happens to check Yelp during a slow moment.
A drafted response option using the restaurant's own tone is generated automatically as a starting point, cutting response time down from days to hours and turning a public complaint into a visible example of the restaurant actually listening.
- Google Business Profile and Yelp Fusion API (review links)
- Zapier or Make.com
- OpenAI API (draft responses)
- Slack or email (negative review alerts)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a reputation specialist, who has to juggle phone calls, emails, and spreadsheets just to keep things moving. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
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