Third-Party Delivery Rating Drop Alert
A done-for-you restaurant automation built for the Delivery Operations Manager, connecting Slack, Airtable, and Google Sheets so the work below happens on its own.
What this automation does, step by step
The automation monitors ratings specifically on third-party delivery platforms and flags a drop in delivery-only scores separately from dine-in reviews, since the causes are usually completely different, food traveling poorly, a packaging problem, an inaccurate delivery estimate, rather than anything happening in the dining room.
The delivery operations manager can respond to the actual root cause instead of a blended rating masking a delivery-specific problem behind an otherwise strong overall reputation, and catching a delivery rating slide early prevents it from dragging down the restaurant's visibility in that platform's own search ranking.
- DoorDash, UberEats, and Grubhub merchant portals
- Zapier or Make.com
- Slack (manager notifications)
- Google Sheets or Airtable (aggregated dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a delivery operations manager handles each case reactively, after someone has already noticed something went wrong. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Online Review Response & Reputation Management System
Every time a new review is posted on Google, Yelp, or TripAdvisor, the system flags it, classifies the sentiment, and drafts a personalized response…
Post-Visit Review Funnel & Feedback Router
When the POS detects a closed check, the system waits two hours, then sends the guest a text or email asking one simple question: how was your visit?
Third-Party Delivery Review Aggregator
Reviews left on DoorDash, UberEats, and Grubhub rarely surface anywhere the restaurant actually looks every day, so this system pulls new reviews…
Post-Visit Review Timing & Routing System
A review request goes out by text or email a few hours after the actual meal, not the booking time, timed to when the food and service are still…
New Review Response Speed Alert
The instant a new review posts to Yelp or Google, the reputation specialist and the general manager automatically receive an alert with the review's…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…