Digital Multi-Point Inspection Report Delivery
A done-for-you automotive automation built for the Shop Foreman, connecting Twilio and DocuSign so the work below happens on its own.
What this automation does, step by step
A completed multi-point inspection, including time-stamped photos of anything flagged, is automatically compiled and sent directly to the customer's phone for review, with each recommended item broken out so the customer can approve or decline them individually rather than getting a single vague verbal summary over the phone.
Approved items flow straight back into the repair order without the shop foreman needing to call and re-explain each one, and approval rates on recommended work climb noticeably once customers can see the actual photo of a worn brake pad instead of just being told to trust the shop's word for it.
- AutoVitals or Bolt On (digital inspection app)
- Zapier or Make.com
- Twilio (SMS status updates)
- DocuSign (digital repair approval)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without this system, a shop foreman manually pieces together information from different places, then has to relay it to everyone who needs it. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
Repair Order Status & Vehicle Ready Notification System
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Diagnostic Approval & Pickup Alert Texts
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VIN Recall Cross-Check & Notification
Once a week, this automation runs every customer VIN in the shop's database against the NHTSA recall API and manufacturer recall feeds, flagging any…
Digital Vehicle Inspection Delivery
As soon as a technician completes a multi-point inspection using a tablet-based digital inspection tool, photos and short video clips of any flagged…
Recall & Maintenance Due Cross-Reference Alert
The system cross-references each customer's vehicle service history and estimated current mileage against manufacturer maintenance schedules and the…
Special-Order Parts Arrival Notification
Customers who ordered a special-order part automatically receive a text the moment it arrives at the parts counter, along with a direct link to…