Recall & Maintenance Due Cross-Reference Alert

What this automation does, step by step

1. The system cross-references each customer's vehicle service history and estimated current mileage against manufacturer maintenance schedules and the NHTSA recall database, automatically notifying the customer when they're due for service or when an open recall applies to their specific VIN.

2. The fixed ops director gets a weekly count of vehicles due that haven't yet booked, giving the service department a ready list to call instead of waiting for customers to remember on their own.

3. Open recalls in particular get caught and resolved faster, closing a safety and liability gap that used to depend entirely on a customer noticing a mailed notice.