VIN Recall Cross-Check & Notification
A done-for-you automotive automation built for the Warranty Administrator, connecting Twilio and Mailchimp so the work below happens on its own.
What this automation does, step by step
Once a week, this automation runs every customer VIN in the shop's database against the NHTSA recall API and manufacturer recall feeds, flagging any vehicle with an open, unaddressed recall.
Affected customers are automatically sent a text and email explaining the specific recall in plain language, along with a link to book the repair, which for many recalls is performed at no cost to the customer.
What used to require someone manually checking VINs one at a time, or customers finding out about a recall only after an incident, now runs as a standing weekly check that keeps the shop ahead of safety issues and turns recall traffic into an opportunity to build trust instead of just processing a mandatory fix.
- NHTSA recall API
- Zapier or Make.com
- Twilio
- Shop management software (e.g., Tekmetric or CDK Global)
- Mailchimp (recall notice email)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without this system, a warranty administrator manually pieces together information from different places, then has to relay it to everyone who needs it.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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