Repair Order Status & Vehicle Ready Notification System
A done-for-you automotive automation built for the Service Advisor, connecting Twilio and Slack so the work below happens on its own.
What this automation does, step by step
From the moment a vehicle is dropped off, the customer receives automated status updates at each stage of the repair process (vehicle received, inspection complete with recommended services, repair in progress, and vehicle ready for pickup) all via text without the service advisor having to make a single phone call.
Vehicles that have been ready for more than four hours but haven't been picked up trigger a reminder text to the customer and a flag to the service advisor, keeping the service bay from becoming a parking lot.
- DMS (e.g., CDK Global or Reynolds & Reynolds)
- Zapier or Make.com
- Twilio (SMS status updates)
- Slack (internal flags for long-sitting vehicles)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, this falls entirely on a service advisor, who has to track every step by hand across emails, spreadsheets, and sticky notes.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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