Digital Vehicle Inspection Delivery
A done-for-you automotive automation built for the Shop Foreman, connecting Twilio and DocuSign so the work below happens on its own.
What this automation does, step by step
As soon as a technician completes a multi-point inspection using a tablet-based digital inspection tool, photos and short video clips of any flagged issues (worn brake pads, a cracked belt, low tread depth) are automatically compiled with the technician's written notes into a single report and texted to the customer while the vehicle is still on the lift.
Customers see exactly what the technician saw instead of taking a stranger's word for it over the phone, and they can approve or decline each recommended repair directly from the report.
Approval rates on recommended work climb because customers are looking at their own worn brake pads instead of a verbal description, and the service advisor spends less time explaining and more time closing.
- Shop management software (e.g., Tekmetric or Shop-Ware)
- AutoVitals or Bolt On (digital inspection app)
- Twilio
- Zapier or Make.com
- DocuSign (digital repair approval)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a shop foreman handles each case reactively, after someone has already noticed something went wrong.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
Repair Order Status & Vehicle Ready Notification System
From the moment a vehicle is dropped off, the customer receives automated status updates at each stage of the repair process (vehicle received…
Diagnostic Approval & Pickup Alert Texts
Once a technician finishes the diagnostic scan, this automation texts the customer a link to a digital estimate broken down by recommended…
VIN Recall Cross-Check & Notification
Once a week, this automation runs every customer VIN in the shop's database against the NHTSA recall API and manufacturer recall feeds, flagging any…
Recall & Maintenance Due Cross-Reference Alert
The system cross-references each customer's vehicle service history and estimated current mileage against manufacturer maintenance schedules and the…
Special-Order Parts Arrival Notification
Customers who ordered a special-order part automatically receive a text the moment it arrives at the parts counter, along with a direct link to…
Vehicle Delivery Day Reminder & Document Checklist
The day before a scheduled vehicle delivery or pickup, the customer automatically receives a reminder along with a checklist of exactly what to…