Special-Order Parts Arrival Notification
A done-for-you automotive automation built for the Parts Manager, connecting Twilio and Calendly so the work below happens on its own.
What this automation does, step by step
Customers who ordered a special-order part automatically receive a text the moment it arrives at the parts counter, along with a direct link to schedule the installation, instead of the part sitting on a shelf while the customer has no idea it's already in.
The parts manager gets a weekly report of parts that arrived but haven't been claimed or scheduled after a set number of days, catching stalled orders before they turn into wasted inventory sitting in the back room.
Customers consistently comment that being told the moment a part lands, rather than having to call and check, is one of the most noticeable service improvements.
- Shop management software (e.g., Tekmetric or Shop-Ware)
- Zapier or Make.com
- Twilio (SMS status updates)
- Calendly (test drive scheduling)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, this falls entirely on a parts manager, who has to track every step by hand across emails, spreadsheets, and sticky notes.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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