Feature Request-to-Roadmap Tracker
A done-for-you SaaS automation built for the Product Manager, connecting Zapier and Make.com so the work below happens on its own.
What this automation does, step by step
When customers submit feature requests through support tickets, in-app feedback widgets, or sales calls, this automation automatically extracts and tags the request by theme, adds it to a shared product roadmap board, and tallies how many distinct customers have asked for the same thing.
Product teams get real prioritization data, ranked by actual customer demand, instead of whoever complained loudest in the last team meeting driving the roadmap.
- Productboard or Canny
- Zendesk or Intercom
- Zapier or Make.com
- OpenAI API (request tagging)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a product manager handles each case reactively, after someone has already noticed something went wrong. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Feature Request Aggregation & Roadmap Voting System
Feature requests submitted through in-app widgets, support tickets, sales calls, and NPS follow-ups are all routed into a single product feedback…
Automated Review Request Sequence
As soon as an invoice is marked paid in the system, this automation sends the customer a text thanking them for their business with a direct link to…
Satisfaction Trend Dashboard Alert
The automation tracks satisfaction survey results over time at the property level and automatically alerts the resident services manager the moment…
Invoice-Triggered Review Request
The moment a repair invoice is marked paid in the shop management system, this automation waits roughly two hours (enough time for the customer to…
Customer Testimonial Collection and Publishing
After a customer hits a positive milestone, a five-star support rating, a completed project, or a strong NPS score, Zapier automatically sends a…
Mid-Case Client Satisfaction Pulse Survey
For matters that have been open longer than a set threshold, typically 90 days, the automation automatically sends the client a short two-question…