Satisfaction Trend Dashboard Alert
A done-for-you property management automation built for the Resident Services Manager, connecting Jotform, Airtable, and Google Sheets so the work below happens on its own.
What this automation does, step by step
The automation tracks satisfaction survey results over time at the property level and automatically alerts the resident services manager the moment scores start trending downward, catching a property-wide problem, a maintenance backlog, a difficult new policy, while there's still time to address it instead of only discovering it during the next lease renewal season when residents are already choosing not to stay.
A single bad survey response is noise, but a sustained downward trend is signal, and this automation is what actually separates the two instead of leaving management to guess which is which.
- Property management platform (e.g., AppFolio or Buildium)
- Zapier or Make.com
- Jotform (satisfaction survey)
- Google Sheets or Airtable (usage dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left unautomated, a resident services manager spends hours on the parts of this job that don't require judgment: copying data, sending reminders, and tracking status by hand. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
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