Automated Review Request Sequence
A done-for-you home services automation built for the Reputation Manager, connecting Twilio and Podium so the work below happens on its own.
What this automation does, step by step
As soon as an invoice is marked paid in the system, this automation sends the customer a text thanking them for their business with a direct link to leave a Google or Facebook review, timed to arrive while the technician's work is still visible and top of mind rather than days later.
Customers who don't respond within 48 hours get one polite follow-up reminder before the sequence ends, and anyone who indicates a poor experience through a quick star-rating prompt is routed privately to the reputation manager instead of straight to a public review page.
Review volume climbs steadily month over month without anyone in the office having to remember to ask a single customer, and the business builds a visible, current track record that new leads see before they ever pick up the phone.
- ServiceTitan or Housecall Pro
- Twilio
- Zapier or Make.com
- Google Business Profile API
- NiceJob or Podium
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done manually, a reputation manager has to remember to follow up on every case individually, often relying on memory, phone calls, and whatever notes didn't get lost. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Post-Job Review Request Automation
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