Automated Room Upgrade & Add-On Offer System
A done-for-you hotel automation built for the Reservations Manager, connecting Twilio, Mailchimp, and Stripe so the work below happens on its own.
What this automation does, step by step
Based on booking data, room type, length of stay, and days until arrival, guests are automatically segmented and sent targeted upsell offers: a suite upgrade for a milestone anniversary booking, a late checkout add-on for a guest with a late flight, a breakfast package for a family reservation.
Offers are presented through a simple, mobile-friendly page where the guest can accept and pay in two taps, and any accepted upgrade updates the room assignment and folio automatically without a phone call to the front desk.
Offers that go unopened after 48 hours are automatically resent once with a slightly different subject line before the window closes.
Upsell revenue that used to depend entirely on a front desk agent remembering to pitch at check-in now runs continuously in the background.
The manual way vs. the automated way
Without automation
Done manually, a reservations manager has to remember to follow up on every case individually, often relying on memory, phone calls, and whatever notes didn't get lost.
With this automation
- Instant first response by text and email on every new inquiry
- Follow-up cadences that stop the moment a lead replies
- Stalled-deal alerts before a pipeline quietly goes cold
- Clean CRM records without manual data entry
Often built alongside this one
Pre-Arrival Upsell & Check-In Preparation System
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