Pre-Arrival Upsell & Check-In Preparation System
A done-for-you hotel automation built for the Front Desk Manager, connecting Twilio, Slack, and Airtable so the work below happens on its own.
What this automation does, step by step
Forty-eight hours before arrival, every guest receives a personalized pre-arrival message with their reservation summary, an early check-in upgrade offer, and add-on options tailored to their stay type, a romance package for anniversary bookings, a business kit for corporate travelers.
Responses flow directly into the PMS, updating the reservation and triggering any requested add-ons before the guest arrives.
On the morning of check-in, the front desk team receives a prepared briefing for every arriving guest (VIP status, special requests, pre-ordered upgrades, and any notes from previous stays) so every check-in feels personal rather than transactional.
- PMS (e.g., Opera, Mews, or Cloudbeds)
- Zapier or Make.com
- Twilio or email (pre-arrival guest message)
- Airtable (VIP and special request log)
- Slack (front desk morning arrival briefing)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left unautomated, a front desk manager spends hours on the parts of this job that don't require judgment: copying data, sending reminders, and tracking status by hand. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Instant first response by text and email on every new inquiry
- Follow-up cadences that stop the moment a lead replies
- Stalled-deal alerts before a pipeline quietly goes cold
- Clean CRM records without manual data entry
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