Infrastructure Work Order & Inspection Scheduling System
A done-for-you public sector automation built for the Public Works Director, connecting Twilio, Jotform, and Google Sheets so the work below happens on its own.
What this automation does, step by step
Citizen service requests submitted via the city website, 311, or in person are automatically categorized by type (pothole, streetlight, water main issue, sign damage) assigned to the appropriate crew, and logged in the work order system with a priority level and target completion date.
Requesters receive an automated acknowledgment with a service request number and expected response window.
Completed work orders trigger a close-out notification to the requester.
The public works director sees a real-time dashboard of open requests by type, aging, and crew workload, replacing the manual dispatch board that gives no visibility into whether requests are being resolved within the city's committed service levels.
- CMMS or work order system (e.g., Cityworks, eSP, or UpKeep)
- Zapier or Make.com
- Jotform or 311 integration (citizen request intake)
- Twilio (citizen status notification)
- Google Sheets (work order dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a public works director handles each case reactively, after someone has already noticed something went wrong.
With this automation
- Low-stock and reorder alerts before you run out
- Vendor and subcontractor confirmations that chase themselves
- Preventive maintenance scheduled by usage or date
- Work orders and project milestones that update stakeholders
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