Chargeback & Dispute Alert System
A done-for-you e-commerce and retail automation built for the Finance Manager, connecting Slack and Stripe so the work below happens on its own.
What this automation does, step by step
The moment a customer's bank initiates a chargeback through Stripe or PayPal, this automation immediately alerts the finance manager through Slack with the disputed order attached, including the original order details, tracking confirmation, and the full email and support ticket history with that customer pulled from Gorgias, everything needed to build a dispute response without hunting across four different systems under a deadline.
Zapier or Make.com assembles the evidence packet automatically and, for chargeback types with a clear paper trail (delivered and tracked, for example), can submit the initial response through Signifyd or the payment processor's dispute API without waiting on a person to start the process.
Responding to a chargeback within hours instead of days meaningfully improves the win rate on disputes, and having the evidence compiled automatically means a real order dispute is never missed simply because the alert got buried in a shared inbox.
- Stripe or PayPal
- Gorgias (ticket history)
- Signifyd (dispute evidence)
- Zapier or Make.com
- Slack (dispute alerts)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a finance manager, who has to juggle phone calls, emails, and spreadsheets just to keep things moving. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Invoices generated the moment a job or milestone completes
- Polite, escalating payment reminders that run on schedule
- Failed payment recovery for subscriptions and memberships
- Expense, commission, and reconciliation work handled automatically
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