Subscription Renewal & Failed Payment Recovery
A done-for-you e-commerce and retail automation built for the Subscription Manager, connecting Twilio and Stripe so the work below happens on its own.
What this automation does, step by step
When a recurring subscription charge fails inside Recharge or Stripe Billing, this automation doesn't just retry the card once and give up: it schedules three retry attempts spaced over five days using card-updater logic, and after each failed attempt sends the customer an email through Klaviyo with a direct link to update their payment method before the subscription lapses.
If the third retry also fails, the customer gets a final SMS through Twilio warning that cancellation is imminent, giving them one last easy way to save the subscription.
Zapier or Make.com keeps the subscription status, the payment retries, and the customer messaging all in sync so nothing falls out of order.
Recovering failed payments this systematically saves a significant share of subscriptions that would otherwise churn silently over a simple expired card, protecting recurring revenue the business had already counted on.
- Recharge or Stripe Billing
- Klaviyo
- Twilio (SMS)
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done manually, a subscription manager has to remember to follow up on every case individually, often relying on memory, phone calls, and whatever notes didn't get lost. It's the kind of work that quietly eats hours every week.
With this automation
- Invoices generated the moment a job or milestone completes
- Polite, escalating payment reminders that run on schedule
- Failed payment recovery for subscriptions and memberships
- Expense, commission, and reconciliation work handled automatically
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