Tenant Maintenance Request Routing
A done-for-you commercial real estate automation built for the Facilities Coordinator, connecting Twilio so the work below happens on its own.
What this automation does, step by step
When a tenant submits a maintenance request through the portal, this automation automatically routes it to the correct vendor based on the issue category, HVAC, plumbing, electrical, sends the tenant a confirmation with an expected response time, and follows up automatically if the issue isn't marked resolved within the vendor's SLA window.
- AppFolio or Yardi
- Zapier or Make.com
- Twilio or email
- A vendor management system
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a facilities coordinator remembering to check in, update records, and follow up, with no safety net if something slips.
With this automation
- Low-stock and reorder alerts before you run out
- Vendor and subcontractor confirmations that chase themselves
- Preventive maintenance scheduled by usage or date
- Work orders and project milestones that update stakeholders
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