Review & Reputation Management Platform
More five-star reviews, faster responses, and early warning on unhappy customers.
What Review & Reputation Management Platform includes
A reputation system that asks every happy customer for a review at the right moment, routes unhappy feedback to a manager before it goes public, and monitors reviews across Google, Facebook, Yelp, and industry sites in one inbox. AI-drafted replies help your team respond quickly in your voice, sentiment reporting surfaces recurring complaints by location or staff member, and review widgets put fresh social proof on your website automatically.
Who it's for
- Local service businesses competing on star rating
- Multi-location brands managing many profiles
- Healthcare, legal, and hospitality teams with sensitive feedback
- Google Business Profile
- Yelp
- Podium
- Birdeye
- NiceJob
- Twilio
- Slack
Using different software? We build around what you already have whenever it makes sense.
What you get
Automated review requests
Texts and emails sent after each completed visit or job.
Private feedback first
Unhappy customers reach a manager before a public review.
Unified review inbox
Google, Facebook, Yelp, and niche sites in one place.
AI-assisted replies
Draft responses in your brand voice, approved by staff.
Sentiment trends
Recurring themes by location, service, or employee.
Website review widgets
Fresh reviews displayed on your site automatically.
The problems this solves
Without it
- Only unhappy customers bother to leave reviews
- Reviews go unanswered for weeks
- No early warning when service quality slips
- Review requests depend on staff remembering to ask
With it
- Automated review requests
- Private feedback first
- Unified review inbox
- AI-assisted replies
From first call to fully running
Free discovery call. We learn how your team works today, what tools you use, and what success looks like.
Scope and flat quote. You get a written scope and one all-in price. Nothing starts until you approve it.
Build and integrate. We configure or build the system and connect it to the tools you already use.
Train and launch. Your team is trained on real scenarios, data is migrated, and we go live together.
Support and improve. We monitor, fix, and keep improving the system as your business grows.
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Review & Reputation Management Platform questions
Is it allowed to filter who gets asked for a review?
Platforms like Google prohibit selectively soliciting only positive reviews. Our setup asks every customer, while giving anyone with a problem an easy way to reach a manager first.
How quickly should we respond to reviews?
Within a day or two is a good standard. Prompt, specific replies show prospects you care and can soften the impact of a negative review.
Can this work across multiple locations?
Yes. Each location gets its own request flow and reporting, with a combined view for leadership.
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