Guest-Reported Maintenance Ticketing
A done-for-you vacation rental automation built for the Property Manager, connecting Zapier and Make.com so the work below happens on its own.
What this automation does, step by step
When a guest reports an issue during their stay, a broken appliance, a maintenance need, this automation automatically creates a maintenance ticket and routes it to the appropriate vendor or handyman, tracking it to resolution.
The issue stops getting lost three messages deep in a guest chat thread that no one revisits after checkout.
- Hospitable or Guesty
- A maintenance ticketing tool
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, a property manager has to notice problems after they've already happened, then scramble to fix them manually one at a time. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Low-stock and reorder alerts before you run out
- Vendor and subcontractor confirmations that chase themselves
- Preventive maintenance scheduled by usage or date
- Work orders and project milestones that update stakeholders
Often built alongside this one
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