Large Party Reservation Manager Approval Workflow
A done-for-you restaurant automation built for the Floor Manager, connecting Twilio and Slack so the work below happens on its own.
What this automation does, step by step
Any reservation request above a defined party size is automatically pulled out of the normal booking flow and flagged for the floor manager's review before it's confirmed, triggering a same-day call to the guest to lock in seating preferences, menu needs, and any special requests.
Once approved, the party is automatically blocked off on the floor plan and the kitchen gets an advance heads-up on the headcount, so a fifteen-top doesn't quietly slip through the online booking widget and surprise the kitchen and a full dining room at the same time.
- Reservation platform (e.g., OpenTable or Resy)
- Zapier or Make.com
- Slack (manager notifications)
- Twilio (SMS confirmations and reminders)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means a floor manager re-enters the same data more than once, double-checks it by hand, and still occasionally misses something. It's the kind of work that quietly eats hours every week.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
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