Post-Service Tenant Satisfaction Survey & Escalation
A done-for-you property management automation built for the Resident Services Manager, connecting Jotform and Slack so the work below happens on its own.
What this automation does, step by step
After a maintenance ticket is closed, the tenant automatically receives a short satisfaction survey asking how the repair went, and any low score is automatically flagged and routed to the resident services manager for a personal follow-up rather than sitting quietly in a report nobody reviews until the next resident satisfaction survey rolls around months later.
Catching a bad maintenance experience within a day of it happening, while there's still time to make it right, consistently prevents small frustrations from compounding into a lease that doesn't get renewed.
- Property management platform (e.g., AppFolio or Buildium)
- Zapier or Make.com
- Jotform (satisfaction survey)
- Slack (escalation alerts)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a resident services manager remembering to check in, update records, and follow up, with no safety net if something slips.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
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Post-Service Pickup Review Request
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HIPAA-Safe Patient Review Request System
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