Post-Service Pickup Review Request
A done-for-you automotive automation built for the Customer Experience Coordinator, connecting Podium so the work below happens on its own.
What this automation does, step by step
A review request goes out automatically a few hours after the repair order is marked picked up, timed to when the customer's experience with the service department is still fresh rather than a generic monthly blast sent to everyone regardless of when they were actually in.
Customers who indicate a poor experience are routed privately to the customer experience coordinator instead of straight to a public review, while satisfied customers are routed directly to a one-click Google review link, keeping the public rating climbing while problems get caught and resolved before they go public.
- Shop management software (e.g., Tekmetric or Shop-Ware)
- Zapier or Make.com
- NiceJob or Podium (review routing)
- Google Business Profile API
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without this system, a customer experience coordinator manually pieces together information from different places, then has to relay it to everyone who needs it.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Invoice-Triggered Review Request
The moment a repair invoice is marked paid in the shop management system, this automation waits roughly two hours (enough time for the customer to…
CSI Survey Timing Automation
The manufacturer-required Customer Satisfaction Index survey is automatically sent after a purchase or service visit, timed to the specific window…
Review Response Time Tracker
The automation tracks how quickly the dealership responds to online reviews and alerts management whenever response time falls behind the target…
Weekly Review Aggregation Digest
A weekly summary pulling reviews from Google, Yelp, and TripAdvisor into a single digest is automatically compiled and sent to management, replacing…
Post-Purchase NPS and CSAT Survey Dispatch
Three days after an order ships or a service ticket closes, the CRM automatically triggers a short NPS survey through Delighted, asking customers to…
Before/After Photo & Review Request
When a job is marked complete, this automation automatically pairs the before and after photos and sends a review request highlighting the…