After-Hours Emergency Maintenance Routing
A done-for-you property management automation built for the Emergency Dispatch Coordinator, connecting Twilio so the work below happens on its own.
What this automation does, step by step
Maintenance requests submitted after normal business hours and marked urgent, a burst pipe, no heat in winter, are automatically routed directly to the on-call emergency vendor instead of sitting in a queue until the office opens the next morning.
The emergency dispatch coordinator gets a same-time notification confirming the routing happened correctly, and tenants facing an actual emergency get a real response within the hour rather than a voicemail box, meaningfully reducing both property damage from delayed repairs and the liability exposure that comes with an ignored emergency request.
- Property management platform (e.g., AppFolio or Buildium)
- Zapier or Make.com
- Twilio (SMS)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left unautomated, an emergency dispatch coordinator spends hours on the parts of this job that don't require judgment: copying data, sending reminders, and tracking status by hand. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Low-stock and reorder alerts before you run out
- Vendor and subcontractor confirmations that chase themselves
- Preventive maintenance scheduled by usage or date
- Work orders and project milestones that update stakeholders
Often built alongside this one
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Cross-Property Maintenance Dispatch Balancing
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