Shipment Delay Auto-Notification System
A done-for-you logistics automation built for the Customer Service Manager, connecting Twilio and Mailchimp so the work below happens on its own.
What this automation does, step by step
This automation continuously checks carrier tracking data against each shipment's original expected delivery date.
The moment a shipment is flagged as delayed by the carrier's own tracking feed, it automatically notifies the customer with a new estimated delivery date and a brief explanation, and separately alerts the operations team internally so they can address the root cause if it's a recurring lane issue.
Customers hear about the delay from the company itself within minutes of it being flagged, not from refreshing a tracking page three days later and calling in confused.
- project44 or FourKites (tracking)
- Twilio (SMS)
- Zapier or Make.com
- Mailchimp or email
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a customer service manager, who has to juggle phone calls, emails, and spreadsheets just to keep things moving. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Low-stock and reorder alerts before you run out
- Vendor and subcontractor confirmations that chase themselves
- Preventive maintenance scheduled by usage or date
- Work orders and project milestones that update stakeholders
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