Post-Job Review Request Automation
A done-for-you home services automation built for the Office Administrator, connecting Twilio and Podium so the work below happens on its own.
What this automation does, step by step
The second a technician marks a job complete in the field-service app, the customer receives a text thanking them for their business with a direct link to leave a Google review, timed to land while the work is still fresh rather than days later when the memory has faded.
Customers who don't click within 48 hours get a single, friendly follow-up text; customers who give a low star rating are routed privately to the office instead of straight to a public review, giving the team a chance to resolve the issue first.
Review volume climbs steadily without anyone in the office having to remember to ask, and the shop builds a visible track record that new leads see before they ever call.
- ServiceTitan or Housecall Pro
- Twilio
- Zapier or Make.com
- Google Business Profile API
- NiceJob or Podium (review routing)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means an office administrator re-enters the same data more than once, double-checks it by hand, and still occasionally misses something. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Automated Review Request Sequence
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