Post-Delivery Review Request Flow
A done-for-you e-commerce and retail automation built for the Ecommerce Manager, connecting Zapier and Make.com so the work below happens on its own.
What this automation does, step by step
Instead of asking for a review the day an order ships, this automation waits until 4 days after the estimated delivery date, giving the customer enough time to actually use the product before being asked to rate it.
The request includes a direct incentive for uploading a photo alongside the written review, since photo reviews convert future browsers at a noticeably higher rate than text-only reviews.
Customers who don't respond within a week get a single, friendly reminder before the request is closed out, keeping the review pipeline full without turning into spam.
- Shopify or WooCommerce
- Product review app (e.g., Judge.me or Yotpo)
- Klaviyo (review request email)
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means an ecommerce manager re-enters the same data more than once, double-checks it by hand, and still occasionally misses something. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
Post-Purchase Review Request Automation
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