Post-Purchase Review Request Automation
A done-for-you e-commerce and retail automation built for the Brand Manager, connecting Zapier and Make.com so the work below happens on its own.
What this automation does, step by step
Five days after a Shopify or WooCommerce order shows as delivered, this automation automatically sends a review request through Klaviyo, timed so the customer has actually had a chance to use the product rather than being asked to review a box they just opened.
The request links directly to the product's review form inside Judge.me or Yotpo, and customers who submit a review with a photo are automatically issued a discount code for their next order through Zapier or Make.com, since photo reviews consistently do more to convince future shoppers than text alone.
Customers who ignore the first request are queued for a single reminder rather than repeated nagging.
Running this on autopilot keeps new, authentic reviews flowing onto product pages every week without the brand manager ever having to remember which orders are due for an ask.
- Shopify or WooCommerce
- Klaviyo
- Judge.me or Yotpo
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a brand manager remembering to check in, update records, and follow up, with no safety net if something slips. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
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