Maintenance Reminder & Lapsed Customer Win-Back System
A done-for-you automotive automation built for the Auto Repair Shop Owner, connecting Twilio and Mailchimp so the work below happens on its own.
What this automation does, step by step
Based on the mileage and service interval recorded at each visit, this automation calculates when each customer is due for their next oil change, tire rotation, or recommended service and sends a reminder text two weeks before that estimated date.
Customers who haven't returned in six months receive a win-back offer automatically, and any customer who leaves a negative review online is immediately flagged for a personal call from the owner.
The shop's relationship with every customer is actively managed even when the shop is buried in cars.
- Shop management software (e.g., Shop-Ware or Tekmetric)
- Zapier or Make.com
- Twilio (maintenance reminder SMS)
- Mailchimp (email campaigns)
- Google Business Profile API (review monitoring)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means an auto repair shop owner re-enters the same data more than once, double-checks it by hand, and still occasionally misses something.
With this automation
- Win-back sequences triggered by inactivity, not guesswork
- Renewals and memberships that never lapse silently
- Referral and loyalty programs that track themselves
- Segmented campaigns built from actual purchase history
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