Alumni Check-In & Relapse Prevention Outreach
A done-for-you behavioral health automation built for the Alumni Coordinator, connecting Twilio so the work below happens on its own.
What this automation does, step by step
At set intervals after discharge, 30, 90, and 180 days, this automation automatically reaches out to alumni with a check-in message and connects them to alumni programming or support resources.
The ongoing contact this maintains is strongly tied to long-term recovery outcomes, and it happens on a schedule instead of depending on staff remembering to follow up months later.
- Twilio or email
- Zapier or Make.com
- A CRM or alumni database
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means an alumni coordinator handles each case reactively, after someone has already noticed something went wrong. It's the kind of work that quietly eats hours every week.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
Recovery Support Check-In & Relapse Prevention System
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