Recovery Support Check-In & Relapse Prevention System
A done-for-you behavioral health automation built for the Alumni Coordinator, connecting Twilio, Jotform, and Airtable so the work below happens on its own.
What this automation does, step by step
After discharge, alumni receive a structured check-in sequence (a 30-day, 60-day, 90-day, 6-month, and 1-year message) celebrating their recovery milestones and connecting them to alumni meetings, peer support resources, and crisis line information.
Alumni who respond to a check-in indicating they are struggling are immediately routed to the alumni coordinator for a personal follow-up call, with a prompt to assess whether a higher level of care is appropriate.
Alumni who have been strong in their recovery receive invitations to become peer mentors, creating a self-sustaining support community where the people furthest along in their recovery are giving back to those earlier in theirs.
- CRM or alumni platform
- Zapier or Make.com
- Twilio (milestone check-in SMS)
- Mailchimp or email (alumni newsletter and resource distribution)
- Jotform (check-in wellness survey)
- Airtable (alumni engagement and crisis flag tracker)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left unautomated, an alumni coordinator spends hours on the parts of this job that don't require judgment: copying data, sending reminders, and tracking status by hand. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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