Omnichannel Shared Inbox
Email, texts, web chat, and social messages answered from one team inbox.
What Omnichannel Shared Inbox includes
A shared inbox that brings email, SMS, website chat, Facebook, Instagram, WhatsApp, and Google Business messages into one place your whole team can work from. Conversations are assigned to the right person, internal notes keep context in the thread, and every customer's history across channels appears in one timeline. Automations handle after-hours replies, tag and route conversations by topic, and push leads into your CRM, while reporting shows response time by channel and team member.
Who it's for
- Businesses juggling messages across many apps
- Front desks and sales teams sharing customer conversations
- Teams that miss social and text messages
- Front
- Missive
- Podium
- WhatsApp Business
- Facebook Messenger
- Twilio
- HubSpot
Using different software? We build around what you already have whenever it makes sense.
What you get
Every channel in one place
Email, SMS, chat, social, and WhatsApp in a single inbox.
Assignment and collision detection
Clear ownership so two people never reply at once.
Unified customer timeline
Full history across channels on every conversation.
Internal notes and mentions
Discuss a reply without leaving the thread.
After-hours automation
Instant replies, routing, and follow-up scheduling.
Response time reporting
Speed and volume by channel and team member.
The problems this solves
Without it
- Messages are missed because they arrive in different apps
- Staff text customers from personal phones
- No shared history when a coworker takes over
- Slow replies on social channels
With it
- Every channel in one place
- Assignment and collision detection
- Unified customer timeline
- Internal notes and mentions
From first call to fully running
Free discovery call. We learn how your team works today, what tools you use, and what success looks like.
Scope and flat quote. You get a written scope and one all-in price. Nothing starts until you approve it.
Build and integrate. We configure or build the system and connect it to the tools you already use.
Train and launch. Your team is trained on real scenarios, data is migrated, and we go live together.
Support and improve. We monitor, fix, and keep improving the system as your business grows.
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Omnichannel Shared Inbox questions
What is an omnichannel inbox?
It is one workspace where messages from email, text, chat, and social platforms arrive together, so the team can assign, answer, and track every conversation in one place.
Can we keep our existing business phone number for texting?
In most cases yes. Landlines and VoIP numbers can usually be text-enabled so customers keep reaching you at the number they know.
Does it work with our CRM?
Yes. Conversations and new contacts sync to your CRM so sales and support share the same history.
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