Discharge Instructions & Post-Visit Follow-Up System
A done-for-you veterinary practice automation built for the Veterinarian, connecting Twilio and Jotform so the work below happens on its own.
What this automation does, step by step
After every appointment, the veterinarian's discharge instructions are automatically formatted and texted to the pet owner as a clean, readable summary, including medications prescribed, dosing instructions, follow-up care reminders, and a direct link to call the clinic with questions.
For surgical patients, a post-operative check-in message goes out automatically at 24 hours, 72 hours, and 7 days asking how the patient is recovering and flagging any owner-reported concerns for the veterinarian to review.
Patients on long-term medications receive automatic refill reminders, and those on prescription diets receive check-in messages at 30 and 60 days to assess compliance and outcomes.
- Veterinary practice management software
- Zapier or Make.com
- Twilio (discharge summary and post-op check-in SMS)
- Jotform (post-op recovery check-in form)
- Email (refill and diet compliance reminders)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means a veterinarian re-enters the same data more than once, double-checks it by hand, and still occasionally misses something. It's the kind of work that quietly eats hours every week.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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