VIP Guest Recognition & Preference Alert
A done-for-you restaurant automation built for the VIP Host, connecting Slack and Airtable so the work below happens on its own.
What this automation does, step by step
The moment a guest flagged as a VIP or frequent regular books a reservation, host stand staff are automatically notified with that guest's dining history, seating preference, and any known allergies or favorite dishes pulled straight from the CRM, so the table can be prepared and the server briefed before the guest ever walks through the door.
What used to depend entirely on a veteran host happening to recognize a face now happens consistently regardless of who's working the stand that night, turning every regular's visit into the kind of personal experience that used to only happen when the owner was on the floor.
- Reservation platform (e.g., OpenTable or Resy)
- Zapier or Make.com
- Airtable (guest list database)
- Slack (manager notifications)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a vip host remembering to check in, update records, and follow up, with no safety net if something slips.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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