First Notice of Loss Response Automation
A done-for-you restoration automation built for the Dispatch Manager, connecting Twilio so the work below happens on its own.
What this automation does, step by step
The moment a new loss is reported, by phone, web form, or insurance referral, this automation automatically dispatches the on-call crew, opens a job file, and sends the customer a confirmation with the crew's estimated arrival time.
Response speed within the first hours affects both the extent of the damage and whether the job gets won over a competitor, and this automation removes the manual steps that eat into that window.
- DASH or Encircle
- Twilio (SMS)
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Handled by hand, a dispatch manager spends time each day re-checking the same information across disconnected tools instead of doing higher-value work. It's the kind of work that quietly eats hours every week.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
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