Callback Request Priority Routing
A done-for-you pest control automation built for the Dispatch Manager, connecting Twilio so the work below happens on its own.
What this automation does, step by step
When a customer reports the pest problem hasn't resolved after a treatment, this automation automatically flags it as a priority callback, routes it to the original technician if available, and schedules it ahead of standard new appointments.
A customer with a return infestation is the highest churn risk in the pipeline, and this automation treats it that way instead of queuing it behind routine bookings.
- PestPac or Briostack
- Twilio or email
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Handled by hand, a dispatch manager spends time each day re-checking the same information across disconnected tools instead of doing higher-value work. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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