Crew Assignment & Route Optimization System
A done-for-you moving and storage automation built for the Dispatcher, connecting Twilio so the work below happens on its own.
What this automation does, step by step
Once a move is booked, this automation automatically assigns available crew members and a truck based on the job's estimated size and location, cross-checking crew certifications (piano moves, long-carry equipment) against what the job requires.
For days with multiple moves, it calculates the most efficient route between stops and sends the finalized schedule, including drive times and arrival windows, to the crew the night before.
What used to be an hour of manual scheduling and guesswork on a whiteboard now assembles itself as soon as a job is confirmed.
- SmartMoving or MoveitPro
- Google Maps API (route optimization)
- Zapier or Make.com
- Twilio (crew notifications)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a dispatcher, who has to juggle phone calls, emails, and spreadsheets just to keep things moving.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
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