Lab Result Ready Notification System
A done-for-you healthcare automation built for the Clinical Support Specialist, connecting Twilio so the work below happens on its own.
What this automation does, step by step
The moment new lab results are uploaded and finalized in the system, this automation automatically sends the patient a portal notification and a text letting them know results are available, along with a brief note on whether they should expect a call from the office or can simply review the results themselves online.
Results flagged by the provider as needing discussion automatically route to the clinical support specialist's task queue for a callback, while routine normal results are released to the patient portal without staff intervention.
Patients who haven't logged in to view flagged results within 48 hours trigger an automatic reminder text.
This keeps patients informed the moment results land instead of waiting on a callback queue, while making sure nothing that needs a conversation slips through unnoticed.
- EHR with API access (e.g., athenahealth or eClinicalWorks)
- Patient portal
- Zapier or Make.com
- Twilio (result-ready texts)
- Email (portal notification)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, a clinical support specialist has to notice problems after they've already happened, then scramble to fix them manually one at a time. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
Post-Visit Care Instruction Automation
The moment a visit is marked complete in the schedule, this automation matches the visit type, whether it's a wellness check, a minor procedure, or…
Prescription Refill Request Routing & Status Updates
When a patient submits a refill request through the online form, this automation automatically routes it to the correct provider's queue based on…
Chronic Care Management Check-In Automation
Patients enrolled in a chronic care management program are automatically placed on a scheduled check-in cadence between visits, receiving a brief…
New Provider Introduction to Patient Panel
When a new provider joins the practice and is assigned an existing patient panel, this automation automatically sends every affected patient an…
Pre-Surgical Instruction & Prep Reminder Delivery
Once a surgery is scheduled in the system, this automation automatically identifies the correct pre-operative instruction set for that procedure…
Medication Adherence Check-In Sequence
Patients on medications that require close monitoring, such as anticoagulants or insulin, are automatically enrolled in a periodic check-in sequence…