Holiday Hours Mass Notification
A done-for-you fitness and wellness automation built for the Front Desk Lead, connecting Twilio, Mailchimp, and ActiveCampaign so the work below happens on its own.
What this automation does, step by step
Ahead of a holiday closure or reduced-hours schedule, every member automatically receives a mass notification so no one shows up to a locked door, instead of the front desk lead posting a sign on the entrance that only reaches whoever happens to physically walk up and read it.
The notification goes out with enough lead time for members to actually plan around it, and complaints about showing up to a closed facility drop to essentially zero once every member gets the same clear notice well ahead of the actual closure.
- Gym management software (e.g., Mindbody or Glofox)
- Zapier or Make.com
- Mailchimp or ActiveCampaign
- Twilio (SMS reminders)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a front desk lead handles each case reactively, after someone has already noticed something went wrong. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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