Membership Freeze Expiration Reminder
A done-for-you fitness and wellness automation built for the Membership Coordinator, connecting Twilio and Stripe so the work below happens on its own.
What this automation does, step by step
Members who placed their membership on a temporary freeze automatically receive a reminder before the freeze period ends and billing is set to resume, instead of a member being surprised by a charge they'd forgotten was coming back.
The membership coordinator no longer has to manually track every active freeze and its end date, and members who get a clear heads-up before billing resumes are far less likely to call in confused or upset about a charge that was actually agreed to months earlier.
- Gym management software (e.g., Mindbody or Glofox)
- Zapier or Make.com
- Twilio (SMS reminders)
- Stripe (billing data)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Manually, a membership coordinator is stuck doing repetitive follow-ups and data entry that could otherwise run quietly in the background. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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