Prescription Refill Reminder & Reorder System
A done-for-you veterinary practice automation built for the Pharmacy Coordinator, connecting Twilio and Jotform so the work below happens on its own.
What this automation does, step by step
Every prescription filled through the practice is logged with its expected refill date based on dosing instructions, and 5 days before that date the pet owner automatically receives a text with a one-click reorder link that routes the request straight to the pharmacy coordinator's queue for approval.
Approved refills that require curbside or in-store pickup trigger an automatic ready-for-pickup text once filled, and medications tied to a required recheck exam prompt the owner to book that exam before the refill can be released.
The pharmacy coordinator no longer has to track refill dates manually across hundreds of active patients, and owners refill on time far more consistently once the reorder process takes one tap instead of a phone call during business hours.
- Zapier or Make.com
- ezyVet or Provet Cloud
- Twilio (refill reminder and pickup SMS)
- Jotform (reorder request form)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual approach means a pharmacy coordinator handles each case reactively, after someone has already noticed something went wrong. It's the kind of work that quietly eats hours every week.
With this automation
- Win-back sequences triggered by inactivity, not guesswork
- Renewals and memberships that never lapse silently
- Referral and loyalty programs that track themselves
- Segmented campaigns built from actual purchase history
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