Guest Review Request & Response Automation
A done-for-you vacation rental automation built for the Guest Experience Manager, connecting Zapier and Make.com so the work below happens on its own.
What this automation does, step by step
After checkout, this automation automatically requests a review from the guest, and separately drafts a suggested response to any review the host receives, positive or negative, for the host to approve and post.
Response time stays fast and consistent instead of depending on the host remembering to check the listing.
- Hospitable or Guesty
- OpenAI API (response drafting)
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without this system, a guest experience manager manually pieces together information from different places, then has to relay it to everyone who needs it.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
Often built alongside this one
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