Automated Weather-Based Guest Alert System
A done-for-you hotel automation built for the Front Office Supervisor, connecting Twilio and Slack so the work below happens on its own.
What this automation does, step by step
The system checks the local forecast every morning and automatically triggers guest notifications whenever conditions cross a set threshold, heavy rain that would close the pool, high winds affecting a scheduled outdoor event, or a heat advisory that changes shuttle timing.
Affected guests receive a text explaining the change and, where relevant, an alternative activity or rescheduled itinerary before they've made plans around the original schedule.
The front office supervisor gets a copy of every alert sent, so staff at the front desk and pool are already briefed and aligned before a single guest asks a question.
Weather disruptions that used to generate a flood of confused guests at the front desk are now handled proactively, hours ahead of the first complaint.
The manual way vs. the automated way
Without automation
Handled by hand, a front office supervisor spends time each day re-checking the same information across disconnected tools instead of doing higher-value work. It's the kind of work that quietly eats hours every week.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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