Technician ETA & On-My-Way Texts
A done-for-you home services automation built for the Route Coordinator, connecting Twilio and Slack so the work below happens on its own.
What this automation does, step by step
As soon as a technician marks themselves en route in the field service app, this automation calculates a live ETA from GPS location and sends the customer an on-my-way text with the technician's name, photo, and a tracking link, then follows up with a short delay notice if the technician is still 20 or more minutes out once the appointment window closes.
Customers stop calling the office asking where the truck is, and no-show complaints and wasted return trips drop because someone is actually home when the technician knocks.
The office gets a live dashboard showing every technician's status against the day's schedule, so a slipping ETA gets caught before the customer ever notices.
- ServiceTitan or Housecall Pro
- Twilio
- Google Maps API (live ETA)
- Zapier or Make.com
- Slack (dispatch status dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Handled by hand, a route coordinator spends time each day re-checking the same information across disconnected tools instead of doing higher-value work. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
After-Hours Emergency Call Routing
When a call or text comes in outside business hours, this automation scans the message for emergency keywords (no heat, flooding, no AC in extreme…
Technician Dispatch ETA Updates
The instant a technician is dispatched to a job, this automation pulls their real-time GPS location from the field app and sends the customer a text…
Emergency Call Routing & Escalation
When an inquiry comes in after hours through the website chat, a missed call, or a text, this automation scans the message for emergency language…
Warranty Expiration Alerts
As each piece of installed equipment approaches the end of its manufacturer or labor warranty, this automation automatically notifies both the…
Before/After Photo Report Automation
Photos a technician snaps on their phone before starting and after finishing a job automatically upload into the work order and compile into a…
Weather Delay Notification
For jobs scheduled outdoors, a roof replacement, a gutter install, an exterior electrical run, this automation checks the forecast automatically…