Technician Dispatch ETA Updates
A done-for-you home services automation built for the Customer Communications Specialist, connecting Twilio so the work below happens on its own.
What this automation does, step by step
The instant a technician is dispatched to a job, this automation pulls their real-time GPS location from the field app and sends the customer a text with the technician's name, photo, and a live estimated arrival window, then sends a second update automatically if traffic or a prior job pushes the ETA out by more than fifteen minutes.
Customers get a clear, accurate picture of when to expect someone at the door instead of vague "sometime this afternoon" windows, and the office phone stops ringing every twenty minutes with anxious "where's my technician" calls that pull staff away from actually booking new work.
Technicians arrive to customers who are ready and home, which cuts wasted return trips and keeps the day's schedule running on time.
- ServiceTitan or Housecall Pro
- Twilio
- Google Maps API
- Zapier or Make.com
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, this falls entirely on a customer communications specialist, who has to track every step by hand across emails, spreadsheets, and sticky notes. None of it is difficult, it's just slow, repetitive, and easy to fall behind on.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
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