Real-Time Review Monitoring & Alert System
A done-for-you everyday business automation built for the Marketing Coordinator, connecting Slack and Mailchimp so the work below happens on its own.
What this automation does, step by step
This automation checks Google, Yelp, and Facebook every 15 minutes for new reviews and instantly routes anything rated 3 stars or lower to a dedicated Slack or email alert tagged urgent, so a manager can respond publicly within the hour instead of finding out about a bad review weeks later during a routine check.
Positive reviews are logged automatically into a running library the marketing team can pull from for testimonials and social proof.
What used to be an occasional manual scroll through three different review sites becomes a live feed that catches reputation problems while they're still fixable.
- Zapier or Make.com
- Google Business Profile API
- Slack
- Mailchimp or email
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without a system in place, a marketing coordinator has to manually chase down updates, send reminders one by one, and hope nothing falls through the cracks.
With this automation
- Review requests timed to the moment the job is done
- Instant manager alerts when a customer reports a problem
- Alerts when a new review needs a response
- Survey and NPS results that reach the people who can act
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